Keywords: BERT
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Journal Articles
Journal of Hospitality and Tourism Insights (2026) 9 (11): 218–237.
Published: 08 June 2026
... customer perceptions from unstructured online reviews automatically. Design/methodology/approach RbQUAL (review-based quality) uses BERT-based supervised learning, optimised with AutoML, to automatically identify, classify and quantify the SERVQUAL dimensions (SQDs) in reviews and map them to specific...
Includes: Supplementary data

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