...Yung-Chuan Huang; Chih-Hsing Liu; Jeou-Shyan Horng; Sheng-Fang Chou; Tai-Yi Yu; Maria Carmen B. Lapuz; Yen-Ling Ng Purpose The aims of this study were to examine the relationships among service quality, absorptive capacity, and business strategies in value co-creation and to investigate how human...

..., and questions for data collection focused on three key areas: (1) impact of COVID-19 on SMTEs, especially in terms of cash flow and other problems, (2) government incentives and (3) business strategies to cope with the crisis. Findings (1) Even a year and a half into the pandemic, despite government relief...