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Keywords: Customer relationship quality
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Journal Articles
Sheng-Fang Chou, Jeou-Shyan Horng, Chih-Hsing Liu, Tai-Yi Yu, Yung-Chuan Huang, Quoc Phong La, Yen-Ling Ng
Journal of Hospitality and Tourism Insights (2025) 8 (5): 1927–1953.
Published: 26 December 2024
... on the relationship between service quality and satisfaction. In addition, customer relationship quality is a critical criterion in regulating the process of experience value delivery. Practical implications Hotels’ fine dining should pay attention to the item risk in the value co-creation factor, while chain...
Journal Articles
Journal of Hospitality and Tourism Insights (2023) 6 (5): 2433–2461.
Published: 29 December 2022
... 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Wellness resorts Personnel level service quality Customer relationship quality Sentiment analysis Machine learning Can we make India a top global wellness tourist destination...
