... of emotional exhaustion (EE) and the moderating role of emotional intelligence (EI) to address “why” and “when” frontline employees engage in KH. Design/methodology/approach Data were collected through a two-wave time-lagged survey from 234 frontline employees in the hospitality industry of Pakistan...

.... Practical implications Hospitality managers should adopt paternalistic leadership dimensions like benevolent and moral leadership and avoid authoritarian styles—especially with Generation Z—to strengthen team culture, foster trust, collaboration, and shared values. Rewarding pro-environmental practices...

...). This study introduced the external locus of control (ELoC) as a boundary condition that moderates the link between PL and TIL. Design/methodology/approach This study used a questionnaire survey with a multi-source, dyadic design, collecting matched supervisor–subordinate data from 303 hospitality...

...Pedro Coelho; Saúl Neves de Jesus; João Viseu Purpose This study aims to synthesise the empirical evidence on job crafting in hospitality, focusing on its antecedents, mediators, moderators and outcomes. Design/methodology/approach Through the Preferred Reporting Items for Systematic Reviews...

... experiences and hospitality services. Key DFT motivations include relaxation, nature connection, and social bonding. While technostress directly enhances preference for destination attributes, its impact on DFT is fully mediated by these factors. Practical implications This study offers actionable...

... a pioneering investigation into the behavioural dynamics underpinning employee green behaviours, as well as brings to bear original insights that challenge the conventional wisdom and existing assumptions in the hospitality industry literature. Michael Kyei-Frimpong can be contacted at: k.michael90...

... management challenge in the hospitality industry. High employee turnover rates give rise to costs such as the expenses related to the recruitment and training of new hires, as well as the loss of valuable organizational knowledge and a cohesive workplace culture (Tracey and Hinkin, 2008). Although prior...

...’ perceived hospitality as a key variable in shaping MTEs and investigates whether these experiences influence the decision to revisit the destination. For this purpose, a theoretical model grounded in the stimulus-organism-response theory is proposed. The model is based on hypothesised relationships among...

...Salima Hamouche; Zulqurnain Ali; Norffadhillah Rofa; Aqsa Mehreen Purpose In today’s fast-paced and ever-changing work environment, employees, mainly in the hospitality sector, are increasingly vulnerable to experiencing career shocks, which can negatively impact their mental health and career...

...Aahed Khliefat; Ayman Harb; Baker Ayoun; Sultan Alzyoud Purpose While employee behaviors related to work vary, few hospitality researchers have explored the link between workaholism and organizationally valued outcomes. This article scrutinizes the associations among different facets...

... with music providers may further support targeted musical environments, enhancing brand differentiation. Originality/value This research contributes to the hospitality literature by integrating a reference-dependence framework with the S–O–R model, emphasizing social comparisons and emotional asymmetry...

...Tuğrul Ayyildiz; Erdogan Koc; Muhammed Baykal; Ahu Yazıcı Ayyıldız Purpose There is an increasing multitasking expectation from tourism and hospitality managers, including hotel managers. There has been a significant amount of research investigating various aspects of multitasking. Yet...

...Mohammad Imtiaz Hossain; Md. Tariqul Islam; Jeetesh Kumar; Yasmin Jamadar Purpose This study investigates the impact of smart technology, artificial intelligence, robotics and algorithms (STARA) on green performance (GP) in hospitality organisations, the mediating role of green human resource...

..., they should maintain the value they conceive and offer. Originality/value This study stands out in the realism of hospitality customer value investigation as it pioneers in offering valuable and useful insights from three different perspectives related to the three actors involved in customer value...

...Kashish Madaan; Divya Jain; Himani Sharma Purpose Drawing insights from a self-determination perspective, this study aims to investigate the impact of paradoxical leadership (PL) on job performance among hospitality employees. It also explores harmonious work passion (HWP) and innovative work...

...Chéhab Elbelehy; José Crispim Purpose This research systematically reviews the literature on social sustainability within hospitality and tourism supply chains (H&T SCs). The aim is to identify research approaches, emerging themes, geographic and sectoral scopes and current gaps...

... instrumentality and job meaningfulness detachment. Additionally, the study explores the moderating effect of family financial pressure. Design/methodology/approach The data were collected in three waves over six months from 382 employees in the Turkish hospitality industry. The Warp PLS 7.0 software...

... significant independent mediators between HPWS and FAW. Moreover, PsyCap and EWP were identified as serial mediators in the relationship between HPWS and FAW. Additionally, a direct relationship between HPWS and FAW was also found. Practical implications Implementing HPWS in hospitality organizations can...

... in the hospitality industry are crucial, as they not only nurture employee potential but also help employees to thrive both at home and at the workplace. Originality/value The hospitality literature lacks a comprehensive understanding of the underlying mechanism by which ALB and ELB influence IWB. To the best...

...Kamrul Hasan Bhuiyan; Selim Ahmed; Israt Jahan Purpose The study investigates the consumer’s attitude to using artificial intelligence (AI) devices in hospitality service settings considering social influence, hedonic motivation, anthropomorphism, effort expectancy, performance expectancy...