...Osman Seraceddin Sesliokuyucu; Pelin Tuna; Ekrem Aydin; Eda Hazarhun; Gokcen Sayar Purpose This study investigates how gamification strategies in hospitality organizations influence employee engagement, workplace fun, involvement and job performance. By adopting a dual-theoretical lens – self...

... engagement (WE) and job performance (JP) of tourism and hospitality employees. Design/methodology/approach The empirical study was conducted on a sample of 953 international tourism and hospitality employees who were selected via a purposive and snowball sampling approach in a cross-sectional survey...

...Kashish Madaan; Divya Jain; Himani Sharma Purpose Drawing insights from a self-determination perspective, this study aims to investigate the impact of paradoxical leadership (PL) on job performance among hospitality employees. It also explores harmonious work passion (HWP) and innovative work...

...Afreen Khanam; Sheema Tarab Purpose Premised on the conservation of resources (COR) theory, our study attempts to investigate if emotional exhaustion (EE) is a mediator in linking customer incivility (CI) and employee job performance (JP). Additionally, it examines the moderating role of PsyCap...

... re-use rights only Scholars have classified the service industry as one of the major competition-oriented industries (Li et al., 2016). Past research has well established that positive and healthy competition among workers augments motivation and job performance which improves...

...Gullu Gencer; Hakan Atay; Arzu Gurdogan; Ulker Colakoglu Purpose This study aims to measure the effect of organizational culture perceptions of hotel employees on their organizational silence behavior and job performance, as well as the effect of their organizational silence behavior on their job...

...Chih-Hung Wang; Hsi-Tien Chen Purpose This empirical study explored how coworker incivility and customer incivility affect the work engagement and job performance of frontline employees. Design/methodology/approach To investigate the incivility and characteristics of hospitality industry...