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1-6 of 6
Keywords: Online reviews
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Journal Articles
Online review authenticity and helpfulness: an integrative literature review and research agenda for consumer purchase intention in hospitality
Available to Purchase
Journal of Hospitality and Tourism Insights 1–19.
Published: 26 February 2026
...Shilpa Singh; Arun Mittal Purpose Online reviews ( OR ) play an important role in consumer decision-making in the hospitality sector. OR research has expanded significantly over the past two decades and continues to evolve with new conceptual and technological developments, including artificial...
Includes: Supplementary data
Journal Articles
Brewing success: a geospatial analysis of Chiang Mai's coffee shops through publicly available data sources
Available to Purchase
Journal of Hospitality and Tourism Insights (2026) 9 (5): 2124–2144.
Published: 15 January 2026
... influences customer engagement reflected in online reviews and ratings. Design/methodology/approach Data were collected in June 2025 using the Google Places API, identifying 2,468 coffee shops. Each entry was enriched with OpenStreetMap (OSM) data on nearby tourist attractions, universities, coworking...
Includes: Supplementary data
Journal Articles
Consumer satisfaction in restaurants: an analysis based on online reviews of Wagyu beef restaurants in Beijing
Available to Purchase
Journal of Hospitality and Tourism Insights (2026) 9 (2): 823–841.
Published: 03 October 2025
... 09 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Consumer satisfaction Wagyu beef Online reviews Data mining Restaurant management Rapid economic development and rising income levels in China have driven a substantial shift...
Journal Articles
Service quality, customer sentiment and online ratings of beach hotels: an analysis of moderating factors
Available to Purchase
Journal of Hospitality and Tourism Insights (2025) 8 (3): 988–1009.
Published: 17 September 2024
..., SmartPLS with PROCESS macro is applied to analyze the moderating roles of quality signals and reviewer’s experience on the relationship between sentiment and satisfaction rating. The dataset comprises 102,179 online reviews from TripAdvisor, focusing on 187 selected hotels rated from 3 to 5 stars...
Journal Articles
Understanding asymmetric effects of attribute performance on tourist satisfaction with island tourism using user-generated data
Available to Purchase
Journal of Hospitality and Tourism Insights (2024) 7 (5): 2704–2722.
Published: 04 December 2023
...GuangMeng Ji; Siew Imm Ng; Jun-Hwa Cheah; Wei-Chong Choo Purpose Past research often relies on linear relationship assumptions from the perspective of managers when studying the relationship between attribute performance and satisfaction. However, this study extracts tourists’ online reviews...
Journal Articles
Working together or separately? The role of different review arguments in consumers' home-sharing service purchasing: evidence from China
Available to Purchase
Journal of Hospitality and Tourism Insights (2023) 6 (3): 1121–1143.
Published: 28 June 2022
...). Thereby, we hypothesize that, H4. (a) Perceived host service quality and (b) perceived facility service quality positively influence consumers' purchase intention. Sharing economy Online reviews Argument types Purchase intention Home-sharing lodging has become another...
