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Keywords: SERVQUAL
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Journal Articles
Journal of Hospitality and Tourism Insights (2026) 9 (11): 218–237.
Published: 08 June 2026
...Vladimir Perdomo-Verdecia; Macarena Sacristán-Díaz; Pedro Garrido-Vega Purpose Service quality (SQ) evaluation is essential for competitiveness in hospitality, and SERVQUAL is its most widely used assessment framework. This study integrates SERVQUAL with NLP techniques to extract and interpret...
Includes: Supplementary data
Journal Articles
Journal of Hospitality and Tourism Insights (2023) 6 (5): 2565–2594.
Published: 17 February 2023
... This study aims to explore how SERVQUAL (referring to SQ measurement; Stefano et al., 2015) can be employed to measure the quality of university services from the perspective of international students in Taiwan during the COVID-19 pandemic period. Based on a review of the existing literature...
