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Keywords: Surface acting
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Journal Articles
Paradoxical leadership and counterproductive work behavior in hospitality: the roles of emotional dissonance, surface acting and ambiguity tolerance
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Journal of Hospitality and Tourism Insights 1–20.
Published: 26 May 2026
... that paradoxical leadership, reflected in its five dimensions, increases emotional dissonance. This dissonance heightens employees’ reliance on surface acting, which, in turn, leads to counterproductive work behaviors (CWB). Sequential mediation analysis confirms that paradoxical leadership indirectly contributes...
