Keywords: Turnover intention
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Journal Articles
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Journal of Hospitality and Tourism Insights (2025) 8 (3): 830–848.
Published: 29 August 2024
...YunYing (Susan) Zhong Purpose This study aims to investigate the work experience of women in hospitality with the job demands-resources (JD-R) theory. By focusing on job resources, job demands (emotional and physical), work engagement, emotional exhaustion and turnover intention, this study...
Journal Articles
Journal Articles
Journal of Hospitality and Tourism Insights (2025) 8 (1): 223–240.
Published: 28 May 2024
... demonstrated four antecedents of customer incivility (training/knowledge, FLE incivility, service orientation, and environment) and three outcomes (revenge motivation, service sabotage, and turnover intention), as well as the mediating role of revenge motivation. Practical implications Managers can...
Journal Articles
Journal Articles

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