Issues

Human-Robotic Interactions in Hospitality and Tourism: Opportunities, Challenges, Advancements, and Beyond

Guest editorial: The current landscape and research priorities of human–robot interactions in hospitality and tourism

Tingting Zhang; Lu Lu
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Unveiling the human–robot encounter: guests’ perspectives on smart hotel experience

Jiaxin (Sylvia) Wang; Xiaoxiao Fu
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Understanding customer multi-interactions, trust, social support and voluntary performance in smart restaurants

Haoyue Jiao; IpKin Anthony Wong; Zhiwei (CJ) Lin
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Animating arousal and engagement: empirical insights into AI-enhanced robotic performances and consumer reactions

Yuhao Li; Shurui Wang; Zehua Li
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AI dogs vs. real dogs and human-like robots: clarification, conceptualization, and applications in tourism and hospitality settings

Yue (Darcy) Lu; Yifeng Liang; Yao-Chin Wang
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Anthropomorphism-based artificial intelligence (AI) robots typology in hospitality and tourism

Fachri Eka Saputra; Dimitrios Buhalis; Marcjanna M. Augustyn; Stefanos Marangos
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Robotic safety and hygiene attributes: visitors’ intention to receive robot-delivered hospitality services

M. Omar Parvez; Kayode Kolawole Eluwole; Taiwo Temitope Lasisi
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Influence of robot coolness and affinity on behavioral intention: examining perceived value as a mediating factor

Sue-Ting Chang
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Understanding trust and rapport in hotel service encounters: extending the service robot acceptance model

Xiaoxiao Song; Huimin Gu; Xiaodie Ling; Weijiao Ye; Xiaofei Li; Zhisheng Zhu
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Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels

Xiaoyu Wang; Mengxi Chen; Zhiyan Wang; Chun Hung Roberts Law; Mu Zhang
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Working with service robots in the dining room: Employees’ perspectives and realities

Cynthia Mejia; Hannah A. Crandell; Emily Broker; Mindy Shoss
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Enhancing service adaptability: a moderated mediation model of workplace ostracism, robot anthropomorphism, employees’ readiness to change, and performance efficacy

Ataul Karim Patwary; Md Sazzad Hossain; Trishna G. Mistry; M. Omar Parvez
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Hospitality labor leakage and dynamic turnover behaviors in the age of artificial intelligence and robotics

Juhyun Kang; Hakseung Shin; Changseong Kang
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Kicking the robots: the roles of transformational leadership and fear on service robot risk awareness and robot abuse relationship

Cass Shum; Hyounae (Kelly) Min; Jie Sun; Heyao (Chandler) Yu; Zhaoli He
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Supplementary data
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