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Journal Articles

A projective approach to understanding the Generation Z’s experience with service robots in restaurants

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Caiwei Ma, Po-Ju Chen, Lianping Ren, Alei Fan, Viput Ongsakul
Journal: Journal of Hospitality and Tourism Technology
Journal of Hospitality and Tourism Technology (2023) 14 (5): 717–731.
https://doi.org/10.1108/JHTT-01-2022-0020
Published: 15 September 2023
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Journal Articles

Do kiosks outperform cashiers? An S-O-R framework of restaurant ordering experiences

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Xi Y. Leung, Bryan Torres, Alei Fan
Journal: Journal of Hospitality and Tourism Technology
Journal of Hospitality and Tourism Technology (2021) 12 (3): 580–592.
https://doi.org/10.1108/JHTT-03-2020-0065
Published: 08 July 2021
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