Anil Bilgihan
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Journal Articles

Digital twins in hospitality and tourism: a theory-informed framework for system-level integration

Anil Bilgihan, Arthur Huang, Yuchen Liu
Journal: Journal of Hospitality and Tourism Technology
Journal of Hospitality and Tourism Technology 1–22.
https://doi.org/10.1108/JHTT-08-2025-0714
Published: 30 June 2026
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Journal Articles

Analyzing the concordance and consistency of AI and human ratings in hospitality reviews

Sandra Morini-Marrero, Jose M. Ramos-Henriquez, Anil Bilgihan
Journal: Journal of Hospitality and Tourism Technology
Journal of Hospitality and Tourism Technology (2025) 16 (5): 937–965.
https://doi.org/10.1108/JHTT-04-2024-0251
Published: 13 March 2025
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Journal Articles

Eyeing the pun: an eye-tracking study on the synergistic effects of visual and textual elements in tourism advertising

Xianglan Chen, Yayun Yang, Anil Bilgihan, Weiqian Liu
Journal: Journal of Hospitality and Tourism Technology
Journal of Hospitality and Tourism Technology (2025) 16 (4): 684–704.
https://doi.org/10.1108/JHTT-07-2024-0402
Published: 27 January 2025
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Journal Articles

Understanding employee retention in the age of AI and robotics: a study of technology competencies and turnover intentions in the hotel sector

Selim Bakir, Baker Ayoun, Chunhao(Victor) Wei, Anil Bilgihan
Journal: Journal of Hospitality and Tourism Technology
Journal of Hospitality and Tourism Technology (2025) 16 (5): 837–854.
https://doi.org/10.1108/JHTT-03-2024-0184
Published: 14 January 2025
View article titled, Understanding employee retention in the age of AI and robotics: a study of technology competencies and turnover intentions in the hotel sector
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Journal Articles

The new era of hotel marketing: integrating cutting-edge technologies with core marketing principles

Anil Bilgihan, Peter Ricci
Journal: Journal of Hospitality and Tourism Technology
Journal of Hospitality and Tourism Technology (2024) 15 (1): 123–137.
https://doi.org/10.1108/JHTT-04-2023-0095
Published: 09 October 2023
View article titled, The new era of hotel marketing: integrating cutting-edge technologies with core marketing principles
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Journal Articles

The impact of eWOM source credibility on destination visit intention and online involvement: a case of Chinese tourists

M. Rosario González-Rodríguez, M. Carmen Díaz-Fernández, Anil Bilgihan, Fevzi Okumus, Fangfang Shi
Journal: Journal of Hospitality and Tourism Technology
Journal of Hospitality and Tourism Technology (2022) 13 (5): 855–874.
https://doi.org/10.1108/JHTT-11-2021-0321
Published: 18 July 2022
View article titled, The impact of eWOM source credibility on destination visit intention and online involvement: a case of Chinese tourists
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Journal Articles

The impact of social media activities on brand image and emotional attachment: A case in the travel context

Albert A. Barreda, Khaldoon Nusair, Youcheng Wang, Fevzi Okumus, Anil Bilgihan
Journal: Journal of Hospitality and Tourism Technology
Journal of Hospitality and Tourism Technology (2020) 11 (1): 109–135.
https://doi.org/10.1108/JHTT-02-2018-0016
Published: 31 January 2020
View article titled, The impact of social media activities on brand image and emotional attachment: A case in the travel context
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Journal Articles

Building stronger hospitality brands through online communities

Tingting Zhang, Anil Bilgihan, Jay Kandampully, Can Lu
Journal: Journal of Hospitality and Tourism Technology
Journal of Hospitality and Tourism Technology (2018) 9 (2): 158–171.
https://doi.org/10.1108/JHTT-04-2017-0032
Published: 13 June 2018
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Journal Articles

Hotel guest preferences of in-room technology amenities

Anil Bilgihan, Scott Smith, Peter Ricci, Milos Bujisic
Journal: Journal of Hospitality and Tourism Technology
Journal of Hospitality and Tourism Technology (2016) 7 (2): 118–134.
https://doi.org/10.1108/JHTT-02-2016-0008
Published: 03 May 2016
View article titled, Hotel guest preferences of in-room technology amenities
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Journal Articles

Technology induced competitive advantage: a case of US lodging industry

Anil Bilgihan, Youcheng Wang
Journal: Journal of Hospitality and Tourism Technology
Journal of Hospitality and Tourism Technology (2016) 7 (1): 37–59.
https://doi.org/10.1108/JHTT-01-2015-0001
Published: 01 February 2016
View article titled, Technology induced competitive advantage: a case of US lodging industry
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Journal Articles

Innovation in hospitality and tourism industries

Anil Bilgihan, Mohammad Nejad
Journal: Journal of Hospitality and Tourism Technology
Journal of Hospitality and Tourism Technology (2015) 6 (3)
https://doi.org/10.1108/JHTT-08-2015-0033
Published: 19 October 2015
View article titled, Innovation in hospitality and tourism industries
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Journal Articles

The impact of relational bonding on intention and loyalty: The mediating role of the commitment foci in service relationships

Joe Choon Yean Chai, Naresh K Malhotra, Satyabhusan Dash
Journal: Journal of Hospitality and Tourism Technology
Journal of Hospitality and Tourism Technology (2015) 6 (3): 203–227.
https://doi.org/10.1108/JHTT-08-2014-0035
Published: 19 October 2015
View article titled, The impact of relational bonding on intention and loyalty: The mediating role of the commitment foci in service relationships
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Journal Articles

Key factors for a successful implementation of a customer relationship management technology in the Tunisian hotel sector

Nedra Bahri-Ammari, Khaldoon Nusair
Journal: Journal of Hospitality and Tourism Technology
Journal of Hospitality and Tourism Technology (2015) 6 (3): 271–287.
https://doi.org/10.1108/JHTT-08-2014-0042
Published: 19 October 2015
View article titled, Key factors for a successful implementation of a customer relationship management technology in the Tunisian hotel sector
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Journal Articles

Motivations for customer engagement in online co-innovation communities (OCCs): A conceptual framework

Tingting (Christina) Zhang, Jay Kandampully, Anil Bilgihan
Journal: Journal of Hospitality and Tourism Technology
Journal of Hospitality and Tourism Technology (2015) 6 (3): 311–328.
https://doi.org/10.1108/JHTT-10-2014-0062
Published: 19 October 2015
View article titled, Motivations for customer engagement in online co-innovation communities (OCCs): A conceptual framework
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Journal Articles

Crowdsourcing innovative service ideas: The effect of negative interactions on ideation forums’ effectiveness

Philippe Duverger
Journal: Journal of Hospitality and Tourism Technology
Journal of Hospitality and Tourism Technology (2015) 6 (3): 228–241.
https://doi.org/10.1108/JHTT-10-2014-0063
Published: 19 October 2015
View article titled, Crowdsourcing innovative service ideas: The effect of negative interactions on ideation forums’ effectiveness
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Journal Articles

The impact of positive and negative e-comments on business travelers’ intention to purchase a hotel room

Faranak Memarzadeh, Shane C. Blum, Charlie Adams
Journal: Journal of Hospitality and Tourism Technology
Journal of Hospitality and Tourism Technology (2015) 6 (3): 258–270.
https://doi.org/10.1108/JHTT-09-2014-0049
Published: 19 October 2015
View article titled, The impact of positive and negative e-comments on business travelers’ intention to purchase a hotel room
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Journal Articles

Mobile application for the timeshare industry: The influence of technology experience, usefulness, and attitude on behavioral intentions

Manuel Rivera, Amy Gregory, Liza Cobos
Journal: Journal of Hospitality and Tourism Technology
Journal of Hospitality and Tourism Technology (2015) 6 (3): 242–257.
https://doi.org/10.1108/JHTT-01-2015-0002
Published: 19 October 2015
View article titled, Mobile application for the timeshare industry: The influence of technology experience, usefulness, and attitude on behavioral intentions
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Journal Articles

The impact of customer’s perceived service innovativeness on image congruence, satisfaction and behavioral outcomes

Sreejesh S, Amarnath Mitra, Debjani Sahoo
Journal: Journal of Hospitality and Tourism Technology
Journal of Hospitality and Tourism Technology (2015) 6 (3): 288–310.
https://doi.org/10.1108/JHTT-10-2014-0061
Published: 19 October 2015
View article titled, The impact of customer’s perceived service innovativeness on image congruence, satisfaction and behavioral outcomes
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Journal Articles

Proposing a model to test smartphone users' intention to use smart applications when ordering food in restaurants

Bendegul Okumus, Anil Bilgihan
Journal: Journal of Hospitality and Tourism Technology
Journal of Hospitality and Tourism Technology (2014) 5 (1): 31–49.
https://doi.org/10.1108/JHTT-01-2013-0003
Published: 11 March 2014
View article titled, Proposing a model to test smartphone users' intention to use smart applications when ordering food in restaurants
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Journal Articles

An analysis of user‐generated content for hotel experiences

Albert Barreda, Anil Bilgihan
Journal: Journal of Hospitality and Tourism Technology
Journal of Hospitality and Tourism Technology (2013) 4 (3): 263–280.
https://doi.org/10.1108/JHTT-01-2013-0001
Published: 27 September 2013
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