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1-4 of 4

Hak-Seon Kim

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Journal Articles

Visual attention and user satisfaction in OTA platforms: an eye-tracking and big data approach

Aura Lydia Riswanto, Seieun Kim, Hak-Seon Kim

Journal: Journal of Hospitality and Tourism Technology

Journal of Hospitality and Tourism Technology 1–24.

https://doi.org/10.1108/JHTT-08-2025-0693

Published: 14 April 2026

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Journal Articles

Leveraging big data and spatial analysis for customer-centric evaluation of Chinese tourism performing arts

Xiaobin Zhang, Yinai Zhong, Reza Asriandi Ekaputra, Hak-Seon Kim

Journal: Journal of Hospitality and Tourism Technology

Journal of Hospitality and Tourism Technology 1–24.

https://doi.org/10.1108/JHTT-05-2025-0352

Published: 22 January 2026

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Journal Articles

Linguistic insights into customer satisfaction: an exploratory analysis of online reviews for gaming destination resorts in Las Vegas

Harold Sang Kwon Lee, Jue Wang, Yahaira Lisbeth Moreno-Brito, Yiwen Shen, Hak-Seon Kim

Journal: Journal of Hospitality and Tourism Technology

Journal of Hospitality and Tourism Technology (2025) 16 (1): 73–90.

https://doi.org/10.1108/JHTT-05-2023-0147

Published: 16 August 2024

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Journal Articles

The impact of customer perceived value on customer satisfaction and loyalty toward the food delivery robot service

Chanmi Hong, Eun-Kyong (Cindy) Choi, Hyun-Woo Joung, Hak-Seon Kim

Journal: Journal of Hospitality and Tourism Technology

Journal of Hospitality and Tourism Technology (2023) 14 (5): 908–924.

https://doi.org/10.1108/JHTT-11-2022-0305

Published: 26 September 2023

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