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Journal Articles

What they want and what they get: the expectations and experiences of customers when encountering smart services in hotels

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Xing Zhou, Yang Yang, Yurou Kong, Yinger Xu
Journal: Journal of Hospitality and Tourism Technology
Journal of Hospitality and Tourism Technology (2026) 17 (2): 417–442.
https://doi.org/10.1108/JHTT-01-2024-0032
Published: 27 October 2025
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Journal Articles

Does offline activity matter? Understanding community attachment to virtual travel communities

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Wenyue Tang, Tengfei Zhang, Yang Yang
Journal: Journal of Hospitality and Tourism Technology
Journal of Hospitality and Tourism Technology (2024) 15 (2): 271–284.
https://doi.org/10.1108/JHTT-04-2023-0096
Published: 02 January 2024
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