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Keywords: 人机交互
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Journal Articles
Journal of Hospitality and Tourism Technology 1–26.
Published: 30 April 2026
... Human−robot interaction Bibliometrics Stakeholder perspectives 机器人技术 服务机器人 自动化 文献计量 利益相关者视角 In the service encounter, successful service delivery depends on how service providers assure harmonious interactions with customers (Ho et al., 2020). With artificial...
Journal Articles
Journal Articles
Journal of Hospitality and Tourism Technology (2023) 14 (2): 208–224.
Published: 18 January 2023
...性的产品会产生更大的信任。 研究原创性/价值 研究结合认知一致性理论, 从理论上拓展了SOR框架在旅游聊天机器人的适用性, 解释了消费者响应的内在机制。 Purpose This paper aims to examine how consumers’ perceptions of artificial intelligence (AI) chatbots influence individuals’ cognitive and emotional states and their subsequent behavioural intentions vis...

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