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Keywords: 服务接触
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Journal Articles
Journal of Hospitality and Tourism Technology (2026) 17 (2): 417–442.
Published: 27 October 2025
... expectation gaps and enhance post-usage satisfaction. 智能服务 服务接触 期望确认理论 心理过程 服务差距 Corresponding author Yurou Kong kyrewq@163.com 13 01 2024 01 06 2024 09 10 2024 17 01 2025 13 02 2025 01 08 2025 © 2025 Emerald Publishing Limited 2025 Emerald Publishing...
Journal Articles
Journal of Hospitality and Tourism Technology (2026) 17 (1): 73–93.
Published: 23 September 2025
... service interactions. 用户生成内容 一线员工 服务接触 出行目的 文本挖掘 UGC has become a pivotal resource for understanding consumer perceptions and experiences in the hospitality sector. The recent studies summarized in Table 1 highlight the diverse attributes of hotels reported by travelers, including room...
