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Keywords: 服务接触
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Journal Articles
What they want and what they get: the expectations and experiences of customers when encountering smart services in hotels
Available to Purchase
Journal of Hospitality and Tourism Technology (2026) 17 (2): 417–442.
Published: 27 October 2025
...’ expectations and experiences with hotel smart services? Smart service Service encounter Expectation confirmation theory Psychological process Service gap 智能服务 服务接触 期望确认理论 心理过程 服务差距 National Natural Science Foundation of China Grand Number: 21AGL019 The first three authors...
Journal Articles
Do travelers’ service encounter preferences vary according to different travel models? An empirical study based on mining user-generated content
Available to Purchase
Journal of Hospitality and Tourism Technology (2026) 17 (1): 73–93.
Published: 23 September 2025
... content Frontline employees Service encounters Travel purpose Text mining 用户生成内容 一线员工 服务接触 出行目的 文本挖掘 The National Social Science Fund of China (Grant No. 23BH149) This research is supported by The Art Project of National Social Science Fund of China (Grant No. 23BH149...
