... 2025 15 12 2025 29 01 2026 18 03 2026 23 03 2026 © 2026 Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Artificial intelligence IT Supply chain reconfiguration Absorptive capacity Supply chain resilience Tourism industry...

... Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Property management Artificial intelligence Accommodation Pricing strategy Tourism marketing Hotel operations Online reservation systems 物业管理 在线预订系统 旅游营销 定价策略 住宿 酒店运营 人工智能 Deanship...

... (macro, micro or nano), emotional ties to the destination (local versus travel influencers) and content sentiment (positive versus negative) on likes, comments and overall engagement rates. Design/methodology/approach Web scraping and artificial intelligence techniques were employed to collect...

...Anisur Rehman; Rajat Kumar Behera; Jamidul Islam; Md. Saiful Islam; Tahir Akhtar Purpose The integration of artificial intelligence ( AI ) into tourism offers transformative potential for advancing sustainable tourism development ( STD ). Despite growing interest in AI applications in tourism...

...Chon In Ho; Henrique Fátima Boyol Ngan Purpose The rapid growth of artificial intelligence has raised an emerging trend of adopting virtual influencers (VIs) for hospitality promotions. This paper aims to investigate how VIs’ attributes affect consumers’ attitudes and purchase intention...

...Hesham Dar; Mostafa Abdelaziz Elsaqqa; Ahmed Magdy Purpose In the age of artificial intelligence ( AI )-driven service delivery, understanding how guests perceive and trust AI technologies has become essential for fostering loyalty in the hospitality industry. This study aims to examine how...

.... This study specifically examines how systematic and heuristic processing routes distinctly shape cognitive and affective trust development in human–AI (artificial intelligence) interactions, addressing fundamental gaps in digital trust literature. Design/methodology/approach The investigation uses...

... the impact of artificial intelligence ( AI ) chatbot communication styles and blame attributions on customer perceptions of re-patronage intentions in airline service context. Design/methodology/approach A 2 (chatbot interaction style: social vs task-oriented) × 2 (blame attribution: high vs low) between...

...Ming Chi; Yuetong Wu; Yanli Chen; Yongshun Xu Purpose This study aims to investigate how artificial intelligence ( AI ) use affects employees’ deviant workplace behavior ( DWB ). Design/methodology/approach Data were collected from Chinese hospitality employees, and 506 responses were analyzed...

... 10 08 2025 30 10 2025 20 12 2025 28 12 2025 © 2026 Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Technology acceptance model Artificial intelligence Information systems success model Expectation–confirmation model Chatbots...

...Burak Düz; Muhammed Kavak Purpose Artificial intelligence ( AI ) is rapidly advancing and reshaping travel services. Despite its increasing employment as a tour guide, there is only limited identification of how AI performs in this role. To address this gap, this empirical study aims to identify...

...İlker Şahin; Nagihan Cakmakoglu Arici; Dilara Eylül Koç Purpose This study aims to map research trends and innovations in tour guiding technologies including robotics, artificial intelligence ( AI ), augmented reality ( AR ) and virtual reality ( VR ) alongside an examination of their integration...

... the adoption of artificial intelligence ( AI ) in HRM, particularly in addressing recruitment, retention, performance management and operational efficiency concerns. Design/methodology/approach A two-round modified Delphi method was used with 38 experts, including General Managers, human resources ( HR...

...Roman Egger; Joanne Yu Purpose This study aims to examine how hyper-personalised artificial intelligence ( AI )-generated tourism images influence narrative transportation and tourists’ perceptions and intentions. Design/methodology/approach This research used a programming system–generated...

...Yanan Li; Muhammad Shahid Khan Purpose This study aims to extend the classic perceived organizational support ( POS )–turnover intention ( TI ) relationship in the context of the application of artificial intelligence ( AI ) technology in contemporary hotels. Design/methodology/approach...

...Wahyu Rafdinal; Tomy Andrianto; Gundur Leo; Mohammad Rizal Gaffar; Fajar Kusnadi Kusumah Putra Purpose This study aims to discover the competitive advantage of tourist destinations that adopted artificial intelligence ( AI ) by integrating the human–organisation–technology–environment ( HOTE...

... with an automated response or vague requests from customers (e.g. “more sauce”), something an automation technology would have a hard time interpreting from a human. Hospitality Service robots Artificial intelligence Hotels Service automation 服务自动化 酒店业 机器人 人机交互 酒店 餐厅 Varna University...

...Muhammad Ali; Tariq Iqbal Khan; İrge Şener Purpose This study aims to explore the interconnectedness between artificial intelligence (AI) integration, customer satisfaction, process task efficiency and organizational readiness within the hospitality and tourism sector, elucidating their combined...

...Selim Bakir; Baker Ayoun; Chunhao(Victor) Wei; Anil Bilgihan Purpose This study leverages the frameworks of the conservation of resources theory frameworks and Person-Organization Person-Job Fit Theory to scrutinize the direct effects of employee STARA (smart technologies, artificial intelligence...

...Yuhao Li; Shurui Wang; Zehua Li Purpose This study aims to apply the predictive processing theory to examine the influence of artificial intelligence (AI)-driven robotic performers on audience emotions and the audience’s resulting electronic word-of-mouth (eWOM) behaviors during tourism service...