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Keywords: Consumption values
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Journal Articles
The impact of customer perceived value on customer satisfaction and loyalty toward the food delivery robot service
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Journal of Hospitality and Tourism Technology (2023) 14 (5): 908–924.
Published: 26 September 2023
... consumption value approach from the theory of consumption values, this study provides a single framework to explore the relations between customer perceived value, satisfaction and loyalty in the FDRS context. 研究目的 食品配送机器人服务（FDRS）是一种使用自主配送机器人改变移动食品订购的新型服务。尽管FDRS公司在美国各地的服务扩张迅猛, 但对于顾客感知价值、顾客满意度和忠诚度的理解仍有限...
