... BY 4.0 licence. Attitude–behavior gap Customer loyalty Environmental consciousness Ride-hailing Self-determination theory Value–belief–norm theory 态度—行为差距 顾客忠诚 环境意识 网约车 自我决定理论 价值—信念—规范理论 The sharing economy model is emerging as a new economic model where individuals...

... analysis and structural equation modeling were conducted for data analysis. Findings The findings of this study demonstrate the positive impacts of functional, price and emotional value on customer satisfaction. The current study also shows that customer satisfaction positively influences customer loyalty...

... and a customer’s loyalty, loyalty is a multifaceted concept where a variety of factors, such as frequency or convenience can have an impact. Practical implications The findings should encourage marketers in the restaurant industry to use Wi-Fi as a value-added service for their customers. Originality/value...

... and perceived quality of communication. Practical implications – Communication style and information quality have been shown to impact customer loyalty. The results of this study indicate that the type of communication channel used impacts style and information quality, and thereby loyalty. Social...

... directly drive customer loyalty, it has been reported that all loyal customers are satisfied customers and both constructs, i.e. satisfaction and loyalty, have been traditionally related (Jones and Sasser, 1995). Thus, it is expected that greater satisfaction might lead to a more positive attitude towards...

... on cost‐benefit considerations, it has been shown that a positive relationship exists between perceived switching costs and risks on one hand and the calculative dimension of commitment on the other. Relationship marketing Customer loyalty Travel Internet © Emerald Group Publishing Limited...