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Keywords: Customer trust
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Journal Articles
Journal of Hospitality and Tourism Technology (2025) 16 (5): 1004–1023.
Published: 01 August 2025
... of functional interaction, customer trust and socio–emotional interaction (perceived warmth and social presence) significantly improved customer VCI. In addition, customer trust mediated the relationship between perceptions of functional interaction and customer VCI, and between perceptions of socio–emotional...
Journal Articles
Journal of Hospitality and Tourism Technology (2025) 16 (5): 1103–1123.
Published: 26 May 2025
... for cybercriminals (Morosan and DeFranco, 2015). © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Ethical data usage General data usage Secure data usage Lawful data usage Customer trust Willingness to accept personal information collection The lodging...
Journal Articles
Journal of Hospitality and Tourism Technology (2021) 12 (4): 609–623.
Published: 22 June 2021
... Customer trust Service robot Customer perceived value The Industry 4.0 concept Willingness to use service robots 产业4.0.概念 服务型机器人 消费者感知价值 服务型机器人使用意愿 消费者信任 H6. Social influence has a significant positive influence on customers’ perceived value. AI is an algorithmic...
