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Keywords: External response
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Journal Articles
Journal of Hospitality and Tourism Technology (2021) 12 (3): 580–592.
Published: 08 July 2021
...Xi Y. Leung; Bryan Torres; Alei Fan Purpose This study aims to compare the performance of self-service kiosks in a quick-service setting with the performance of cashiers. In particular, this study explores both internal responses and external responses between the two ordering methods...
