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Keywords: Generation Z
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Journal Articles
Journal of Hospitality and Tourism Technology 1–28.
Published: 11 December 2025
...Shanshan Lin; Yuting Ren; Shun Ye; Shihan Ma; Xinyu Hu Purpose The purpose of this study is to examine how interactive video features influence Generation Z’s psychological states and travel intentions. This study introduces a framework in which three interactivity attributes – responsiveness, two...
Journal Articles
Journal of Hospitality and Tourism Technology (2023) 14 (5): 717–731.
Published: 15 September 2023
...行业从业者提供了及时的指导方针, 以改善机器人服务在餐厅的使用, 以满足 Z 世代的新兴消费群体。 研究原创性/价值 当前的研究通过将这一长期存在的理论扩展到新兴的机器人服务环境以更新发现, 从而为服务景观文献做出贡献。 特别是, 该研究侧重于 Z 世代的年轻消费者, 阐明了世代队列研究。 Purpose This study aims to investigate Generation Z’s perception of and experience with restaurant service robots. Design/methodology/approach...
