..., what is interesting is that only docking stations were found to be important for improving guest experiences (Jung et al., 2014). According to Usta et al. (2011) , the five technological attributes associated with the highest satisfaction are in-room telephones, electronic key cards...

...Anil Bilgihan; Scott Smith; Peter Ricci; Milos Bujisic Purpose Advances in technology and in subsequent guest-related amenities have the potential to improve the guest experience and also increase both guestroom revenues and ancillary room revenues. Innovative technologies will be one of the prime...