...Su-Ying Pan; Yuetian Zhang; Yao-Chin Wang Purpose The hospitality industry must develop innovative approaches to enhance engagement and support career growth for prospective employees, , particularly in light of growing labor shortages and widespread “quiet quitting.” Following the contemporary...

...Judith Solanas; Mehmet Bahri Saydam; Hasan Evrim Arici Purpose Through a qualitative systematic literature review, this paper aims to elucidate the role of artificial intelligence ( AI ) in hospitality and tourism (H&T) customer experience domain. Design/methodology/approach A total of 51...

...Liu Ting; Jiseon Ahn Purpose Despite the growing popularity of influencer marketing in the hospitality industry, few studies have examined how the relationship between an influencer and customers affects customer behavior. This study aims to examine the various dimensions of parasocial...

...Craig Webster Purpose The purpose of this paper is to learn about how readily hospitality jobs and their component tasks could be automated. Design/methodology/approach In this research, the researcher observed employees in various occupations inside hotel establishments and a restaurant...

...Shizhen (Jasper) Jia; Oscar Hengxuan Chi; Elena Hwirim Jo Purpose This study aims to explore how negative information influences consumer attitudes and behaviors toward using service robots in the hospitality industry. It focuses on understanding the role of both formal (e.g. mass media...

...Richard Busulwa; Nandana Wasantha Pathiranage; Mark Edward Pickering Purpose This study aims to investigate the extent to which critical established and emerging digital technologies (DTs) are integrated into hospitality and tourism (H&T) management degrees and into different types of H&T...

...Amine Lekmiti; Paul John Stolk; Alex Taylor; Sridar Ramachandran; Ng Keng Yap Purpose The purpose of this study is to assess the current level of knowledge on the application of text mining in tourism and hospitality (T&H) research and provide a novel comprehensive framework for the field...

...Sunny Sun; Huiyue Ye; Rob Law Purpose With the disruptive evolution of artificial intelligence (AI), the roles of robotics in hospitality and tourism are shifting rapidly from automatic to emotional works. Although academics have focused on examining robotic applications in hospitality and tourism...

...Almudena Otegui Carles; José Antonio Fraiz Brea; Noelia Araújo Vila Purpose It is imperative to develop studies on robotics through a gender lens, as gender equality is crucial for advancing innovations within the field of tourism and hospitality. This paper aims to open new research questions...

...Fachri Eka Saputra; Dimitrios Buhalis; Marcjanna M. Augustyn; Stefanos Marangos Purpose Anthropomorphism plays a crucial role in the deployment of human-like robots in hospitality and tourism. This study aims to propose an anthropomorphism-based typology of artificial intelligence (AI) robots...

...Zehra Altinay; Fahriye Altinay; Ahmed Tlili; Sanaz Vatankhah Purpose ChatGPT has been receiving mounting research attention recently. However, its application and challenges to adopt for tourism and hospitality businesses remain relatively unexplored. To address this research gap, this study aims...

...Hafiz Muhammad Wasif Rasheed; He Yuanqiong; Hafiz Muhammad Usman Khizar; Junaid Khalid Purpose This study aims to identify, review and synthesize existing literature on key theories, drivers and barriers affecting consumer adoption or resistance to artificial intelligence (AI) in the hospitality...

... Travel mobility Hospitality 保护动机理论 移动数据 covid-19大流行 旅行 出行 款待 The global health crisis of the COVID-19 pandemic has transformed not only people’s daily lives but also the global economy (Villacé-Molinero et al., 2021). Among the most significant changes induced by the pandemic...

..., including hospitality and tourism. As shown by Samara et al. (2020) , big data and artificial intelligence algorithms can improve efficiency, productivity and profitability for suppliers of tourism services. Machine learning is used for many tasks in the hospitality and tourism industry...

... was insignificant. Research limitations/implications This study provides an exclusively applied understanding of robot presence and embodiment relevant to real-world HRC. In the travel, tourism and hospitality (TTH) industry, employees’ intention to use robots and robot awareness are significant factors. However...

... environment (Sarmah et al., 2017). These technologies can also be beneficial for the differently abled (Liu and Liu, 2011). Notwithstanding these anticipated advantages, the adoption of MTs in the hospitality industry is slower than expected (Law et al., 2018). Understanding why can...

.../methodology/approach In all, 2,647 published papers in 16 leading hospitality and tourism published between 1990 and 2016 are analyzed using bibliometric technique. Findings In all, 69% of the empirical studies in lodging research across 26 years period used quantitative methods, with an increasing reliance...

..., motivating future readers to pay more attention to that review to the detriment of others. Therefore, unlocking the drivers that lead a reader to consider a review as helpful is key. Within hospitality, TripAdvisor was among the first platforms to adopt helpful votes for reviews. It is considered one...

..., disputes and delay. Although these motivate the use of blockchain, scholars have barely begun to systematically assess the value proposition of blockchain in the hospitality and tourism industry. The purpose of this paper is to examine the impacts, opportunities and challenges of blockchain in the tourism...

... to 2018 and helps hospitality executives interested in RM technologies from the demand side to use these findings in their business environment. Originality/value Based on the interaction between service providers (hotels) and users (consumers) on IT and RM platforms, the paper identified eight key...