...Manuel Francisco Morales-Contreras; Jesús Arteaga-Ortiz; Svend Hollensen; Rodrigo Naumchik Purpose Sustainability and the integration of Internet of Things (IoT) technologies are strategic imperatives in the tourism sector. Nonetheless, many hotels remain hesitant to pursue these opportunities due...

...Hoang Tran Phuoc Mai Le; Sann Ryu Purpose Vloggers (video bloggers) have emerged as a new phenomenon in social media marketing, especially in the hotel industry, where user-generated reviews can strongly influence purchase decisions. Therefore, this paper aims to build an electronic word-of-mouth...

...Aldric Vives; Marta Jacob Purpose The purpose of this paper is to use demand behavior estimation to find the sources of price variability among resort hotels at different Spanish destinations. Design/methodology/approach This paper estimates online demand functions during high season for seven four...

...Mahmut Demir; Emre Yaşar; Şirvan Şen Demir Purpose This study aims to examine the relationship between digital transformation (DigiTr), innovation and human resources planning (HRP) in hotels to investigate the impact of DigiTr on innovations and HRP and to test the mediating impact of innovation...

...Viktor Grechyn; Ian McShane Purpose This paper aims to analyse whether the speed of Wi-Fi in hotels influences customer satisfaction with hotels and the implications of this for the provision of Wi-Fi by commercial and governmental bodies seeking to boost tourism. Design/methodology/approach...

...Nan Hua Purpose This paper aims to examine the impacts of IT capabilities on hotel competitiveness. Design/methodology/approach This study adapts and extends Hua et al. (2015) and O’Neill et al. (2008) by incorporating the specific measures of IT expenditures as proxies...

...Rubén Lado-Sestayo; Milagros Vivel-Búa Purpose The purpose of this paper is to design an algorithm to predict hotel profitability by means of deep learning techniques. Design/methodology/approach The methodology consists of a multi-layered neural network that includes a lag of profitability...

... is to analyse the determinants of hotel profitability through the application of a least squares path modelling (PLS) and to deepen the study of their heterogeneity through clustering techniques. Design/methodology/approach An eclectic model that incorporates the dimensions identified as determinants...

...Ilker Sahin; Mustafa Gulmez; Olgun Kitapci Purpose This research aims to scrutinize the negative reviews regarding the 5-star chain hotels and the e-responses on TripAdvisor, to categorize the complaints declared in the review texts, to provide better understanding of the online problem-solving...

...Katerina Berezina Purpose The purpose of this paper is to explore the main barriers and key issues that the hotel industry professionals face during the Payment Card Industry Data Security Standards (PCI DSS) compliance process. This paper will help to understand weaknesses and gaps in the PCI...