...Jared Bischoff; Mehmet Erdem Purpose This study aims to examine the intersection of information technology ( IT ) and industrial-organizational (I-O) psychology within the context of hospitality industry, focusing on workforce effects and outcomes. While extensive scholarly work exists...

...Tevfik Demirciftci; ChihChien Chen; Mehmet Erdem Purpose The purpose of this paper is to present an overview of revenue management (RM) studies that focus on information technology (IT) and consumer behavior published between 2008 and 2018. Design/methodology/approach In total, 112 articles...

..., create or market its products comparable to or better than its competitors (D’Cruz and Rugman, 1992). Firm-level competitiveness is also referred to as a firm’s ability to grow in size and improve its market share (Clark and Guy, 1998). Information technology IT capabilities Competitiveness Hotel...

... Science”. Figure 1. Distribution ICT-related papers: yearly and cumulative In Steps 3 and 4, the method used is that of content analysis, based on several terms related to the addressed topic, such as “ICT”, “information technology”, “communication technology”, “eWOM”, “restaurant...

... The findings of this paper indicate that information technology (IT) is a critical factor for the success of new services, but managers ignore its benefits. It could be used during the development process, to support managers to produce innovative services. Practical implications This study provides practical...

...Anil Bilgihan; Youcheng Wang Purpose – The purpose of this research is to assist hospitality organizations to better deploy and manage their information technology (IT) resources and enhance overall effectiveness by demonstrating how technologies can be used as a competitive weapon at various...

... information technology (IT) applications. The IT applications, basic or advanced, respectively, represent two innovation diffusion levels, adoption and implementation. Design/methodology/approach This study drew on a survey of chief executive officers, owners, information system/technology managers...

..., and business integrated processes. On the other hand, ICT for external use concern e-marketing and sales solutions, customer management, electronic supply management, and so on. © Emerald Group Publishing Limited 2013 Communication technologies Information technology Hotels Spain Croatia...

...Fevzi Okumus Purpose This paper aims to discuss how hospitality organizations can facilitate knowledge management (KM) better through information technology (IT) tools. Design/methodology/approach The paper is developed based on a synthesis of previous literature. Findings Knowledge can...

...Anil Bilgihan; Fevzi Okumus; Khaldoon “Khal” Nusair; David Joon‐Wuk Kwun Purpose This paper aims to propose a conceptual framework that illustrates how information technology (IT) applications may lead to competitive advantage in hotel companies. Design/methodology/approach The paper...

... for other types of users, such as experts, scholars, and students, in addition to acting on the cultural tourism market. Findings Currently in the prototype phase, the information technology infrastructure is an added value for cultural tourism information, since it has an ontology on resources...