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Keywords: Intra-rater reliability
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Journal Articles
Journal of Hospitality and Tourism Technology (2025) 16 (5): 937–965.
Published: 13 March 2025
...- and intra-rater reliability. Findings The results highlight distinct differences in rating behavior between artificial intelligence (AI) and human judges, with ChatGPT showing a tendency toward more moderate ratings. In addition, the authors observe a slight tendency for guests to overrate...
