...Xi Wang; Jie Zheng; Meimei Luo Purpose The purpose of this paper is to investigate the potential influence of the big five personality traits − extraversion, neuroticism, agreeableness, openness and conscientiousness − on the time taken by travelers to submit online reviews after their hotel stay...

... to overall customer satisfaction. Originality/value This study contributes to the relationship between technical aspects of online reviews. The adopted methodology allows us to precisely identify the essential attributes that influence customer satisfaction through textual reviews. Further, the study...

...Qinglong Li; Dongsoo Jang; Dongeon Kim; Jaekyeong Kim Purpose Textual information about restaurants, such as online reviews and food categories, is essential for consumer purchase decisions. However, previous restaurant recommendation studies have failed to use textual information containing...

...Daniel Ruiz-Equihua; Luis V. Casaló; Jaime Romero Purpose Previous research into online reviews in the hospitality industry has focused mainly on big companies; thus, it is not yet known whether its findings apply also to small and medium enterprises (SMEs), the most abundant in the sector...

..., 情感诉求比功能性诉求更加能影响顾客意愿。 研究原创性/价值 本研究对餐厅在线评论（评分和诉求种类）对顾客到访意愿影响, 以及如何被消费者参与度所调节贡献了新知识。本研究对消费者在线行为做出了贡献, 发现参与度较低的顾客对和情感有关的内容更敏感, 相对于中央路径, 由于此类顾客更倾向于情感路径来处理信息。 Purpose The purpose of this study is to investigate the effect of online reviews on consumers’ intention to visit restaurants...

... content analysis. A total of 1,655 tourist e-complaints which were mentioned in the negative online reviews are categorized according to their subject matters and grouped under main themes. The e-responses of hotels and statements of e-complaining tourists regarding post-vacation experience are analysed...