... the potential influence of the big five personality traits − extraversion, neuroticism, agreeableness, openness and conscientiousness − on the time taken by travelers to submit online reviews after their hotel stay. Design/methodology/approach The study analyzed 83,235 TripAdvisor reviews from 415 hotels...

... to overall customer satisfaction. Originality/value This study contributes to the relationship between technical aspects of online reviews. The adopted methodology allows us to precisely identify the essential attributes that influence customer satisfaction through textual reviews. Further, the study...

...Qinglong Li; Dongsoo Jang; Dongeon Kim; Jaekyeong Kim Purpose Textual information about restaurants, such as online reviews and food categories, is essential for consumer purchase decisions. However, previous restaurant recommendation studies have failed to use textual information containing...

...Daniel Ruiz-Equihua; Luis V. Casaló; Jaime Romero Purpose Previous research into online reviews in the hospitality industry has focused mainly on big companies; thus, it is not yet known whether its findings apply also to small and medium enterprises (SMEs), the most abundant in the sector...

...Leonardo Aureliano-Silva; Xi Leung; Eduardo Eugênio Spers Purpose The purpose of this study is to investigate the effect of online reviews on consumers’ intention to visit restaurants, with the moderating role of involvement. Design/methodology/approach The research framework was built on signaling...

... content analysis. A total of 1,655 tourist e-complaints which were mentioned in the negative online reviews are categorized according to their subject matters and grouped under main themes. The e-responses of hotels and statements of e-complaining tourists regarding post-vacation experience are analysed...