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Keywords: Quick-service restaurant
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Journal Articles
Journal of Hospitality and Tourism Technology (2021) 12 (3): 580–592.
Published: 08 July 2021
... on the interaction between ordering methods and crowdedness on external responses provide practical insights for quick-service restaurant operators to find a balance between technology and human services. 自助服务机可否超越收银员? 以刺激 – 机制 – 反应 (SOR) 模型作为理论框架的点餐体验研究 研究目的 本论文在快餐环境下比较自助服务机与收银员的业绩表现差异。具体而言, 本研究从内部和外部反映两方面...
