...Jiyoung Hwang; Billy Bai; Mehmet Erdem Purpose Given the fast growth in automation technologies, it is crucial to understand the attributes influencing successful interactions between humans and robots. This study aims to explore service robotic technologies from a social actor’s perspective...

..., concrete images of the different roles of robots are unclear. Thus, this study aims to systematically aggregate and evaluate existing robotic technology-related studies published in Social Science Citation Index-listed hospitality and tourism journals to link the fragmented knowledge and provide an up...