... hotels on their value co-creation behavior; and the influence of customer involvement on value co-creation and service innovation, thereby influencing their revisit intention. Design/methodology/approach This study used online questionnaire survey of customers of Atour Hotels in China within the past...

... and moderating effects. Findings Digital transformation practices influence decision-making indirectly through perceived behavior control, attitudes and service innovation, with differentiation strategies moderating this relationship. Research limitations/implications This study focuses on the recreation sector...

... within hospitality firms, focusing on knowledge management and eco-innovation, (3) service innovation primarily among employees, and (4) business model innovation involving multiple stakeholders. Additionally, the study determined key contributors, highlighted research gaps, and provided suggestions...

... practices, service innovation (SINO), service improvement (SIMP) and the moderating role of top management support (TMS). Design/methodology/approach Time-lagged survey data from 488 hotel managers in the United Arab Emirates was used in this study to examine the hypotheses by the PROCESS Macro...

... to analyze the data through Smart PLS 3 structural equation modeling. The study sample comprises the managerial employees of hospitality companies. Findings The findings of this study revealed that OI has a crucial contribution to fostering service innovation (SI) and BP. Information and communication...

...Yu Mu; Bart Bossink; Tsvi Vinig; Suchuan You Purpose Research on service innovation management of online travel agencies (OTAs) remains relatively scarce. This study aims to illuminate the detailed components of managing service innovations at OTAs. Design/methodology/approach An in-depth case...

...Ngan Tuyet Truong; Duy Dang-Pham; Robert James McClelland; Mathews Nkhoma Purpose This paper aims to propose a conceptual framework to investigate the influences of innovative services on customer satisfaction and behavioural intentions. As service innovation has been focusing on the influences...

...Yücel Ozturkoglu; Ferika Ozer Sari; Ebru Saygili Purpose The purpose of this study is to determine the dimensions for “sustainability-oriented hospitality service innovation (SOHSI)” in the context of food and beverage (F&B) industry. For this to be done, the relationship between service...

...Antonella Capriello; Sabina Riboldazzi Purpose The purpose of this paper is to investigate how customer engagement technologies impact service innovation in a network of travel agencies, analyzing the effects on sales channels, customer relationships and retail marketing policies. Design...

...Minwoo Lee; Jiseon Ahn; Minjung Shin; Wooseok Kwon; Ki-Joon Back Purpose This study aims to provide an understanding of the concept of service innovation resulting from emerging technologies and suggest areas for future hospitality and tourism research. By thoroughly reviewing previous literature...

... implications for IT managers, to increase the success rate of service innovation. The understanding of the effect of technology on firm performance can help managers to use technology to increase firms’ performance and provide an opportunity for organizations to benchmark their own processes of service...