..., interactions, functions, perceived risk, service quality and using intention for humanoid service robots by S–O–R model. Data collected through a web-based survey by social media was analyzed using SmartPLS, employing the partial least squares ( PLS ) technique on a sampling of 500 consumers with experience...

...Wenjing Zhang; Amy Wong Purpose This study aims to appraise the dimensions of robotic service quality and their effects on key consumer acceptance outcomes such as consumer perceived value and consumer engagement. The mediating roles of perceived value and affective engagement between service...

... enhance the overall tourist experience and increase tourist satisfaction, and there is no standard service quality evaluation system for STTs. Therefore, this study aims to explore how the quality of STTs is evaluated from the tourist’s perspective. Design/methodology/approach In this study, the authors...

... influence on experience intention. Service quality perception and high-tech atmosphere perception positively affect experience intention and regular patronage intention through the mediator of interest in robot restaurants. Originality/value Different from previous studies focusing on human employee...

... managers to use customer review information that is available for them online to better understand their customers and improve hotel performance”. This article extends the discussion of Wi-Fi service quality in tourism promotion by analysing the relationship of Wi-Fi speed in Australian hotels and customer...

...Tomás F. Espino-Rodríguez; Manuel Rodríguez-Díaz Purpose This study aims to examine the impact of the outsourcing of hotel departments on service quality measured through online customer reviews. Design/methodology/approach Three models were developed, considering three important online tourism...

...), the influence of online reviews on hotel popularity (Fong et al., 2017 ; Xie et al., 2016) and the dining experiences (Lei and Law, 2015). Sentiment analysis Dining experience Service quality Local gastronomy User-generated content Seasonality The proliferation of information...

...Elise Wong; S. Mostafa Rasoolimanesh; Saeed Pahlevan Sharif Purpose This study aims to investigate the relationships between service quality, perceived value and hotel guest satisfaction, drawing upon data from TripAdvisor – an online travel agent (OTA) platform. The study also investigates...

...临多种健康目的地的选择, 可能会很难选择合适的地方和健康服务结构。本论文为医疗旅游的患者建立完善的患者满意度衡量模型, 对医疗旅游研究做出贡献。. 纸张类型 研究论文 Service quality Medical tourism Importance-performance map Interaction quality Patient satisfaction index © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights...

.... This paper aims to investigate the influence of motivators (intrinsic and extrinsic), service quality and age on consumers’ eWOM communication behaviors. Design/methodology/approach A panel of 204 travelers was surveyed regarding their hotel travel experiences, propensity to write online reviews...