..., interactions, functions, perceived risk, service quality and using intention for humanoid service robots by S–O–R model. Data collected through a web-based survey by social media was analyzed using SmartPLS, employing the partial least squares ( PLS ) technique on a sampling of 500 consumers with experience...

...Wenjing Zhang; Amy Wong Purpose This study aims to appraise the dimensions of robotic service quality and their effects on key consumer acceptance outcomes such as consumer perceived value and consumer engagement. The mediating roles of perceived value and affective engagement between service...

... enhance the overall tourist experience and increase tourist satisfaction, and there is no standard service quality evaluation system for STTs. Therefore, this study aims to explore how the quality of STTs is evaluated from the tourist’s perspective. Design/methodology/approach In this study, the authors...

... influence on experience intention. Service quality perception and high-tech atmosphere perception positively affect experience intention and regular patronage intention through the mediator of interest in robot restaurants. Originality/value Different from previous studies focusing on human employee...

.... Viktor Grechyn can be contacted at: vgrechyn@gmail.com 27 01 2020 04 08 2020 13 02 2021 19 07 2021 05 08 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Hotel Customer satisfaction Wi-Fi eWOM Service quality...

...Tomás F. Espino-Rodríguez; Manuel Rodríguez-Díaz Purpose This study aims to examine the impact of the outsourcing of hotel departments on service quality measured through online customer reviews. Design/methodology/approach Three models were developed, considering three important online tourism...

...., 2019). Yet, as service features intangibility, heterogeneity, inseparability and perishability (Boz et al., 2017), defining service quality has been a difficult task (Annamdevula and Bellamkonda, 2016). One of the features in a contemporary service encounter is the experience economy (Chang...

...Elise Wong; S. Mostafa Rasoolimanesh; Saeed Pahlevan Sharif Purpose This study aims to investigate the relationships between service quality, perceived value and hotel guest satisfaction, drawing upon data from TripAdvisor – an online travel agent (OTA) platform. The study also investigates...

... the determinants of patient satisfaction. Nevertheless, management and professionals set the primary evaluation criteria, while the research contexts’ specificity has been subjected to much criticism (Sitzia and Wood, 1997). The one issue on which scholars agree is that service quality aspects are the most...

.... This paper aims to investigate the influence of motivators (intrinsic and extrinsic), service quality and age on consumers’ eWOM communication behaviors. Design/methodology/approach A panel of 204 travelers was surveyed regarding their hotel travel experiences, propensity to write online reviews...