... creativity model in service robot restaurants, where new technological innovations are applied to serve customers and provide new restaurant environments. Corresponding author Godfrey Kato gkato@mubs.ac.ug 02 08 2024 10 10 2024 25 11 2024 15 01 2025 18 04 2025 28 07...

... Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Empathy Service robot Service failure type Technology affordance theory Proactive recovery Reactive recovery 服务机器人 、服务失败类型 、同理心 、主动恢复 、被动恢复 、技术可供性理论 National Social Science Foundation...

...Jinbo Jiang; Rongrong Liu; Hui Zhou; Leiyu Shi; Liwei Xu Purpose Referring to the cognitive–affective–conative (CAC) framework, this study developed a model of customer value co-creation intention (VCI) with service robots in the hotel industry by combining both cognitive evaluations and affective...

...Faruk Seyitoğlu; Ozan Atsız; Ayşegül Acar Purpose This research aims to explore the role of technology in the future of restaurant labor. It focused on the opinions of restaurant employees, including managers, regarding technological trends such as service robots, self-service kiosks, robot chefs...

...-to-date overview of robotic technology in hospitality and tourism. Design/methodology/approach This study retrieved 134 robotic technology-related articles and used descriptive and content analyses to analyze the retrieved papers thoroughly. Findings The top keyword identified was service robot. Robotic...

...Xiaoyu Wang; Mengxi Chen; Zhiyan Wang; Chun Hung Roberts Law; Mu Zhang Purpose This study aims to investigate the affordances of service robots (SRs) in hotels and their effects on frontline employees (FLEs). Design/methodology/approach Purposive and referral samplings methods were used to conduct...

...Sue-Ting Chang Purpose Service robots offering low-contact services are trending in the hospitality industry. Nevertheless, there is limited empirical research on consumer perspectives. Using the stimulus-organism-response (SOR) model, this study aims to investigate consumer acceptance of service...

...了机器人、员工和顾客之间的互动如何影响顾客的自愿行为，强调了归属需求在上述关系中的调节作用。 Smart restaurant Service robot Customer interaction Customer voluntary performance Social exchange theory 智能餐厅 服务机器人 顾客互动 顾客自愿表现 社会交换理论 Technological advancements such as artificial intelligence (AI), robots and automatic...

...Cynthia Mejia; Hannah A. Crandell; Emily Broker; Mindy Shoss Purpose The purpose of this study was to investigate restaurant and foodservice workers’ perceptions of working with a service robot and the extent to which the workers’ well-being was impacted by a mandated service robot adoption. Design...

... be contacted at: faizanali@usf.edu 04 06 2022 28 02 2023 06 07 2023 30 10 2023 16 11 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Cruise tourism Service robot Service automation Artificial intelligence Virtual...

...行业从业者提供了及时的指导方针, 以改善机器人服务在餐厅的使用, 以满足 Z 世代的新兴消费群体。 研究原创性/价值 当前的研究通过将这一长期存在的理论扩展到新兴的机器人服务环境以更新发现, 从而为服务景观文献做出贡献。 特别是, 该研究侧重于 Z 世代的年轻消费者, 阐明了世代队列研究。 Purpose This study aims to investigate Generation Z’s perception of and experience with restaurant service robots. Design/methodology/approach...

... value and that trust can enhance the effect of these antecedents on perceived value. These findings have several significant implications for service robot implementation within the service sector. Originality/value With the advancement in artificial intelligence and sensor technology, various...