... creativity model in service robot restaurants, where new technological innovations are applied to serve customers and provide new restaurant environments. Corresponding author Godfrey Kato gkato@mubs.ac.ug 02 08 2024 10 10 2024 25 11 2024 15 01 2025 18 04 2025 28 07...

... author Chaowu Xie xiecwu@126.com 31 08 2024 26 11 2024 06 02 2025 28 05 2025 © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Empathy Service robot Service failure type Technology affordance theory Proactive...

...Jinbo Jiang; Rongrong Liu; Hui Zhou; Leiyu Shi; Liwei Xu Purpose Referring to the cognitive–affective–conative (CAC) framework, this study developed a model of customer value co-creation intention (VCI) with service robots in the hotel industry by combining both cognitive evaluations and affective...

...Faruk Seyitoğlu; Ozan Atsız; Ayşegül Acar Purpose This research aims to explore the role of technology in the future of restaurant labor. It focused on the opinions of restaurant employees, including managers, regarding technological trends such as service robots, self-service kiosks, robot chefs...

...-to-date overview of robotic technology in hospitality and tourism. Design/methodology/approach This study retrieved 134 robotic technology-related articles and used descriptive and content analyses to analyze the retrieved papers thoroughly. Findings The top keyword identified was service robot. Robotic...

...Xiaoyu Wang; Mengxi Chen; Zhiyan Wang; Chun Hung Roberts Law; Mu Zhang Purpose This study aims to investigate the affordances of service robots (SRs) in hotels and their effects on frontline employees (FLEs). Design/methodology/approach Purposive and referral samplings methods were used to conduct...

...Sue-Ting Chang Purpose Service robots offering low-contact services are trending in the hospitality industry. Nevertheless, there is limited empirical research on consumer perspectives. Using the stimulus-organism-response (SOR) model, this study aims to investigate consumer acceptance of service...

...作用。研究2的结果巩固并丰富了研究1中确定的关系。 研究创新 本研究探讨了顾客如何看待智能餐厅中与机器人的互动，明确了它们对信任和社会支持的影响。研究还揭示了机器人、员工和顾客之间的互动如何影响顾客的自愿行为，强调了归属需求在上述关系中的调节作用。 Smart restaurant Service robot Customer interaction Customer voluntary performance Social exchange theory 智能餐厅 服务机器人 顾客互动 顾客自愿表现 社会交换理论...

...Cynthia Mejia; Hannah A. Crandell; Emily Broker; Mindy Shoss Purpose The purpose of this study was to investigate restaurant and foodservice workers’ perceptions of working with a service robot and the extent to which the workers’ well-being was impacted by a mandated service robot adoption. Design...

... (VR) or augmented reality (AR) – to replace traditional human services (Sharma et al., 2021). Self-check-in/out, mobile app payments, digital voice assistance and service robots are some of the most widely used technologies in hospitality (Ma et al., 2023). The cruise industry...

...Caiwei Ma; Po-Ju Chen; Lianping Ren; Alei Fan; Viput Ongsakul Purpose This study aims to investigate Generation Z’s perception of and experience with restaurant service robots. Design/methodology/approach Established on the servicescape theoretical framework and following Zaltman Metaphoric...

... value and that trust can enhance the effect of these antecedents on perceived value. These findings have several significant implications for service robot implementation within the service sector. Originality/value With the advancement in artificial intelligence and sensor technology, various...