...Jiyoung Hwang; Billy Bai; Mehmet Erdem Purpose Given the fast growth in automation technologies, it is crucial to understand the attributes influencing successful interactions between humans and robots. This study aims to explore service robotic technologies from a social actor’s perspective...

... as the mediating variable. Design/methodology/approach This study targeted visitors who had experience with museum service robots and adopted a face-to-face questionnaire survey (385) for data analysis. Structural equation modeling was implemented for hypothesis testing. Findings The study found...

...Cien Wu; Biyan Wen Purpose With the development of artificial intelligence ( AI ), the service robots (SRs) are involved in more fields of work and the “technological unemployment” are increasingly worried frontline employees (FLEs). Drawing on the job demands-resources model (JD-R model...

...Hien Thu Bui; Viachaslau Filimonau; Hakan Sezerel Purpose This study aims to examine the factors shaping the perceived efficiency of service robots in restaurant environments, as well as the mediating roles of functional, emotional, social and epistemic values. Design/methodology/approach...

... quality and behavioral engagement are assessed. Design/methodology/approach Data were collected from 209 consumers who have interacted with restaurant service robots in China. The data were analyzed using Partial Least Square Structural Equation Modeling. Findings The findings verify...

... cwebster3@bsu.edu 22 05 2024 12 10 2024 24 11 2024 16 02 2025 09 05 2025 © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Hospitality Service robots Artificial intelligence Hotels Service automation 服务自动化 酒店业...

...Shizhen (Jasper) Jia; Oscar Hengxuan Chi; Elena Hwirim Jo Purpose This study aims to explore how negative information influences consumer attitudes and behaviors toward using service robots in the hospitality industry. It focuses on understanding the role of both formal (e.g. mass media...

... experience with service robots emerges as a significant but underexamined topic within human-robot interactions in tourism and hospitality settings (Parvez et al., 2022). Over the past two decades, digital transformations have influenced customer experience dramatically (Cain et al., 2019...

...Halyna Horpynich; Trishna G. Mistry; Seden Dogan Purpose Grounded in the cognitive appraisal theory, this paper aims to investigate how employees cognitively evaluate and respond to the introduction of service robots, with a particular focus on generational differences. Design/methodology/approach...

...Xiaoxiao Song; Huimin Gu; Xiaodie Ling; Weijiao Ye; Xiaofei Li; Zhisheng Zhu Purpose Drawing on the Service Robot Acceptance Model (sRAM) proposed by Wirtz et al. (2018), this study aims to examine how functional and social-emotional antecedents affect relational elements and the critical...

...M. Omar Parvez; Md Sazzad Hossain; Ataul Karim Patwary; Zakaria Elkhwesky; Shafique Ur Rehman; Faizan Ali Purpose This study aims to focus on tourists with physical disabilities and examine their perceptions of service robots in hotels and their influence on the overall experience, behavioral...

... This study aims to investigate the effects of hotel customers’ perceived utilitarian and hedonic values on their intention to use service robots. In addition, the influences of innovativeness, ease of use and compatibility on hotel customers’ perceived utilitarian and hedonic values were examined. Design...

... Emerald Publishing Limited Licensed re-use rights only Licensed re-use rights only Artificial intelligence Service robots Smart tourism Digital tourism Smart hotels Tourism technologies 服务机器人 人工智能 数字旅游 智慧酒店 旅游技术 智慧旅游 The worldwide epidemic has caused an increase in demand...

... (Bröhl et al., 2019). Several pioneering hotels have recently deployed service robots to provide a unique experience for their guests, such as Hotel Jen in Singapore, Hotel Icon in Hong Kong and Henn-na Hotel in Japan, which have used robots in the form of dinosaurs and anthropomorphic...

... research. Customer engagement Customer behaviour Service robots Robotic services 关键词：机器人服务 服务型机器人 顾客参与 顾客行为 The innovations of Web 2.0 and ICTs have led to social media becoming a very popular application for travellers, as well as for tourism marketing (Kang and Schuett...