...Jiyoung Hwang; Billy Bai; Mehmet Erdem Purpose Given the fast growth in automation technologies, it is crucial to understand the attributes influencing successful interactions between humans and robots. This study aims to explore service robotic technologies from a social actor’s perspective...

... as the mediating variable. Design/methodology/approach This study targeted visitors who had experience with museum service robots and adopted a face-to-face questionnaire survey (385) for data analysis. Structural equation modeling was implemented for hypothesis testing. Findings The study found...

...Cien Wu; Biyan Wen Purpose With the development of artificial intelligence ( AI ), the service robots (SRs) are involved in more fields of work and the “technological unemployment” are increasingly worried frontline employees (FLEs). Drawing on the job demands-resources model (JD-R model...

...Hien Thu Bui; Viachaslau Filimonau; Hakan Sezerel Purpose This study aims to examine the factors shaping the perceived efficiency of service robots in restaurant environments, as well as the mediating roles of functional, emotional, social and epistemic values. Design/methodology/approach...

... quality and behavioral engagement are assessed. Design/methodology/approach Data were collected from 209 consumers who have interacted with restaurant service robots in China. The data were analyzed using Partial Least Square Structural Equation Modeling. Findings The findings verify...

... with an automated response or vague requests from customers (e.g. “more sauce”), something an automation technology would have a hard time interpreting from a human. Hospitality Service robots Artificial intelligence Hotels Service automation 服务自动化 酒店业 机器人 人机交互 酒店 餐厅 Varna University...

...Shizhen (Jasper) Jia; Oscar Hengxuan Chi; Elena Hwirim Jo Purpose This study aims to explore how negative information influences consumer attitudes and behaviors toward using service robots in the hospitality industry. It focuses on understanding the role of both formal (e.g. mass media...

...。 Ainur Kenebayeva can be contacted at: ainur88ainur@gmail.com 07 03 2024 12 06 2024 25 07 2024 18 09 2024 14 10 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Service robots Customer experience Human-robot...

...Halyna Horpynich; Trishna G. Mistry; Seden Dogan Purpose Grounded in the cognitive appraisal theory, this paper aims to investigate how employees cognitively evaluate and respond to the introduction of service robots, with a particular focus on generational differences. Design/methodology/approach...

...Xiaoxiao Song; Huimin Gu; Xiaodie Ling; Weijiao Ye; Xiaofei Li; Zhisheng Zhu Purpose Drawing on the Service Robot Acceptance Model (sRAM) proposed by Wirtz et al. (2018), this study aims to examine how functional and social-emotional antecedents affect relational elements and the critical...

...M. Omar Parvez; Md Sazzad Hossain; Ataul Karim Patwary; Zakaria Elkhwesky; Shafique Ur Rehman; Faizan Ali Purpose This study aims to focus on tourists with physical disabilities and examine their perceptions of service robots in hotels and their influence on the overall experience, behavioral...

... of hotel customers’ perceived utilitarian and hedonic values on their intention to use service robots. In addition, the influences of innovativeness, ease of use and compatibility on hotel customers’ perceived utilitarian and hedonic values were examined. Design/methodology/approach The data of the current...

... groups of robot categories using a robust conceptual framework. Therefore, TAM was selected as this study’s theoretical foundation, and the research model is presented in Figure 1 . Figure 1. Proposed research model Artificial intelligence Service robots Smart tourism Digital tourism...

... 12 2021 22 12 2021 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Hospitality Service robots Strategic HRM Human–robots collaboration Robot adoption 人力资源管理 机器人采用 服务机器人 人机协作 款待 Eastern Mediterranean University’s Type...

... and tourism industry, such as mobile payment, the Internet of Things (IoT), Living Services, Mobility as a Service, Big Data, voice recognition and robotic devices (Bu, 2018). Customer engagement Customer behaviour Service robots Robotic services 关键词：机器人服务 服务型机器人 顾客参与 顾客行为...