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Keywords: Wi-Fi
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Journal Articles
“Seriously, Australia, why are you so stingy with Wi-Fi?”: customer satisfaction with Wi-Fi speed in Australian hotels and lessons for public Wi-Fi provision
Available to Purchase
Journal of Hospitality and Tourism Technology (2021) 12 (4): 730–744.
Published: 02 September 2021
...Viktor Grechyn; Ian McShane Purpose This paper aims to analyse whether the speed of Wi-Fi in hotels influences customer satisfaction with hotels and the implications of this for the provision of Wi-Fi by commercial and governmental bodies seeking to boost tourism. Design/methodology/approach...
Journal Articles
The impact of Wi-Fi service on millennial diners
Available to Purchase
Journal of Hospitality and Tourism Technology (2019) 10 (3): 383–400.
Published: 19 June 2019
...Jiyeon Jeon; Myongjee Yoo; Natasa Christodoulidou Purpose The purpose of this study is to explore the impact of Wi-Fi service on the millennial generation’s loyalty to restaurants. Additionally, this study examines the impact of Wi-Fi service on three different types of restaurants (coffee shops...
Journal Articles
Improving hotel ratings by offering free Wi‐Fi
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Journal of Hospitality and Tourism Technology (2011) 2 (3): 235–245.
Published: 04 October 2011
...Jacques Bulchand‐Gidumal; Santiago Melián‐González; Beatriz González López‐Valcárcel Purpose The purpose of this paper is to analyze whether offering free Wi‐Fi improves hotels' online ratings, which are considered a measure of customer satisfaction. Design/methodology/approach Empirical...
