Evaluating fashion retailers' intellectual capital: key money as a part of customer capital Available to Purchase

Fabio Fiano received a Ph.D. in Entrepreneurship and Innovation from the Second University of Naples, Italy. He graduated from Second University of Naples with a bachelor's in Business Administration; he also holds a Master's degree in Management Control and Information Systems from the University of Naples Parthenope. Currently he is Professor of Digital Technologies for Business and Business Strategies at Link Campus University in Italy. He has published articles on prestigious journals (including Small Business Economics, Management Decision, Journal of Knowledge Management, Technological Forecasting and Social Change, Business Process Management Journal) as well as in international conference proceedings.

Jens Mueller, MNZM, is Professor of Management Practice at Massey University in New Zealand and blends a long academic career with 30+ years as CEO/Chair/Leader in global corporations from $1 million to $1 billion in sales. He has published 100+ journal papers and 7 books. Jens has taught MBA students in more than a dozen countries and holds multiple Professor of the Year awards. His areas of expertise are Governance, Global Innovation Strategies, Cross-Border Trade and Sustainable Entrepreneurship and he is the Managing Editor of several global academic journals and at a UK-based publishing house.

Niccolò Paoloni, is a Ph.D. in Business Administration. Department of Engineering of the University of Roma Tre. His main research topics are: general management, Bank-business relationship, company critique and restructuring, female entrepreneurship, Knowledge Management and intellectual capital.

Massimiliano Farina Briamonte received a Ph.D. in Business Administration and Corporate Governance from Parthenope University of Naples and has been visiting Ph.D. at Washington University in St. Louis. He graduated in Economics at the Federico II University, and obtained a master's degree in business management from SDA Bocconi Milan. He is currently a postdoctoral fellow about the role of business networks in internationalization processes; formerly Professor of Accounting and Financial Statements, balance sheet analysis, business valuation, project financing, international accounting. He is a member of the Italian Evaluation Committee (OIV) at Luigi Bocconi University in Milan.

Domitilla Magni is Post-Doctoral Research Fellow in Strategic Management at Department of Business Studies at RomaTre University and a Visiting Professor at various top tier universities across the world (e.g. New York University, Montpellier Business School, South-Western University of Finance and Economics). She is also Lecture Assistant at RomaTre University for the classes of Management and Business Planning. She obtained her Ph.D. in “Management, Banking and Commodity Sciences” at Sapienza University of Rome. Research interests include, among others, Innovation Management, Knowledge Management, and Open Innovation.