User Control in a Best Value Review of Direct Payments Project: A Case Study Available to Purchase

Service users in Wiltshire have had the opportunity of demonstrating how they could undertake a user‐controlled Best Value review including showing the variety of ways they chose to evaluate the service ‐ in this case Direct Payments. Using the Best Value framework of the four Cs, they compared support services and costings with those in other local authority areas, designed consultation surveys and challenged care managers about their knowledge of the service. Learning from the project has implications for all those involved in social care Best Value reviews and the participation of users.