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1-3 of 3
Keywords: Service quality
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Journal Articles
Journal of International Education in Business 1–21.
Published: 12 March 2026
...Kanika Goel Purpose This study aims to examine the impact of service quality dimensions on student satisfaction, academic achievement and self-perceived employability, using the HEDQUAL model. Design/methodology/approach Data analysis was performed on 260 responses collected from final-year...
Journal Articles
Journal of International Education in Business (2024) 17 (2): 340–370.
Published: 19 April 2024
...Zelalem Zekarias Oliso; Demoze Degefa Alemu; Jonathan David Jansen Purpose The purpose of this study is to examine the impact of educational service quality (ESQ) on student academic performance via the mediating role of student satisfaction. Design/methodology/approach To serve the study’s...
Journal Articles
Journal of International Education in Business (2014) 7 (2): 150–180.
Published: 28 October 2014
... that they receive from their tertiary provider. The paper develops an augmented model of service quality which is adapted to suit the tertiary education context. Design/methodology/approach – The study adopted a qualitative research approach. A total of six focus groups were conducted with a total of 36...
