...Kanika Goel Purpose This study aims to examine the impact of service quality dimensions on student satisfaction, academic achievement and self-perceived employability, using the HEDQUAL model. Design/methodology/approach Data analysis was performed on 260 responses collected from final-year...

... the effects of self-directed learning (SDL) on three instructional modalities (F2F, online and HyFlex) among emerging adults. The authors propose that class interaction enjoyment serves as a channel to understand how SDL relates to students’ satisfaction and stress reduction. Design/methodology/approach...

...Zelalem Zekarias Oliso; Demoze Degefa Alemu; Jonathan David Jansen Purpose The purpose of this study is to examine the impact of educational service quality (ESQ) on student academic performance via the mediating role of student satisfaction. Design/methodology/approach To serve the study’s...

...Ping He; Judson Carter Edwards; Ying Schwarte Purpose This paper aims to explore the significance of videoconferencing in blended learning, using the technology acceptance model to investigate students’ perceptions and its impact on course engagement, student satisfaction and future technology use...

... their students regard as satisfactory and dissatisfactory attributes or they may have a better understanding of the student’s perspective. The concept of student satisfaction addressed in this study should therefore always be seen as a “means to an end”, with the end being the transformation of students...

... of communication and attire, influenced students’ satisfaction evaluations with regard to institutional administrative services. Interestingly, the dimension of empathy was not found to influence perceptions of satisfaction with academic or administrative services. Soutar and MacNeil (1996) also explored...