... to retain existing customers and attract potential customers. Furthermore, this study aims to analyse the role of organisational trust and commitment in mediating the effect of perceived organisational support and managers’ perceptions of the readiness for Shariah-compliant Fintech adoption. Design...

...Oussama Saoula; Muhammad Farrukh Abid; Munawar Javed Ahmad; Amjad Shamim; Ataul Karim Patwary; Maha Mohammed Yusr Purpose It is widely evident that trust and commitment are important pillars for strengthening the relationship between financial service firms and their customers. However, it has...

...Nurul Hudani Md Nawi; Puteri Hayati Megat Ahmad; Habibie Ibrahim; Norazah Mohd Suki Purpose The purpose of this study is to examine the effect of knowledge and attitude on firms’ commitment to Halal standard practices in a developing nation’s food sector. Additionally, the moderating effect...

...Mornay Roberts-Lombard Purpose This study aims to investigate how the commitment of Islamic banking customers is influenced by trust, relationship expectations and conflict management. In turn, the influence of their commitment on future satisfaction is determined. Design/methodology/approach...

...Sik Sumaedi; Rosa P Juniarti; I Gede Mahatma Yuda Bakti Purpose – This paper aims to examine the relationship among trust, commitment and ego involvement and their impacts on word-of-mouth communication (WOM) for individual saving customers in Islamic banking. Design/methodology/approach...