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Keywords: Customer services quality
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Journal Articles
Journal:
Journal of Islamic Marketing
Journal of Islamic Marketing (2011) 2 (1): 14–27.
Published: 29 March 2011
... consumption (Siguaw and Simpson, 1997). Islam Banks Customer services quality Consumer behaviour Customer satisfaction At its core, Islamic banking is a prohibition‐based industry emerging from Shariah (Islamic law) restrictions on riba (interest), gharar (transactions...
Journal Articles
Journal:
Journal of Islamic Marketing
Journal of Islamic Marketing (2010) 1 (3): 249–267.
Published: 24 September 2010
... access to the internet and PCs. © Emerald Group Publishing Limited 2010 Banking Customer satisfaction Customer services quality Electronic commerce Iran Islam As a result, the quality of electronic banking services (e‐banking) has become a major area of attention among...
