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Keywords: Responsiveness
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Journal Articles
Journal:
Journal of Islamic Marketing
Journal of Islamic Marketing (2023) 14 (11): 2887–2906.
Published: 16 December 2022
... consumer psychological behaviours such as BRL and BRA. Researchers have associated service quality with five dimensions; responsiveness (RES), reliability (REL), assurances (ASS), empathy (EMP) and tangibles (TAN) (Horsu and Yeboah, 2015 ; Prakoso et al., 2017). RES is associated...
