... research issues. © Emerald Group Publishing Limited 2005 Knowledge management Business performance Product innovation Process management Management strategy What is the most important factor to ensure high business performance in a company? In a highly uncertain and volatile...

.../implications This research builds on the separate research streams supporting business process management and business practice development. The argument for their co‐existence still requires further field research to support the organizational advantages claimed. Practical implications...

... a company and its current and prospective customer base as a key to success, while KM recognizes the knowledge available to a company as a major success factor. From a business process manager’s perspective both the CRM and KM approaches promise a positive impact on cost structures and revenue streams...

..., UK. Tel: +44 (0)1234 440344, Fax: +44 (0)1234 308824, E-mail: rlchase@easynet.co.uk. The Journal of Knowledge Management Volume 1 Number 1 September 1997 49 © MCB UP Limited 1997 Best practices Business strategy Information technology Innovation Knowledge Management Process...

...Colin J. Coulson‐Thomas To assess the relevance of the growing interest in Knowledge Management, the author suggests the need to understand the contemporary context into which it is being introduced. For example, how does it relate to “process management” or the “learning organization”? The results...