The purpose of this paper is to select the best model among alternative models explaining the relationship maintenance in mediation.
Four alternative models are employed in order to select best fit model through the test of each construct using Korean and Indonesian firm data.
The settlement model out of four alternative models is the best fit model in both Korea and Indonesia. The nexus of experience-settlement is not similar between Korea and Indonesia. The nexus of cost-saving-settlement is similar between two countries.
The field manager and policy maker get useful information from the findings. In particular, Korea and Indonesia belong to different cultural clusters.
This study contributes to the mediation literature through the suggestion of hypothesized model of relationship maintenance intention in mediation.
