Issues

Special Issue: Transferring Best Practices between the Manufacturing and Service Sectors Part 2. Guest Editors: M. Leseure, M. Hudson Smith

The implementation of lean Six Sigma in financial services organizations

Catarina Delgado; Marlene Ferreira; Manuel Castelo Branco
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Process management in healthcare: investigating why it's easier said than done

Andreas Hellström; Svante Lifvergren; Johan Quist
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Transforming mass production contact centres using approaches from manufacturing

Marisa K. Smith; Peter D. Ball; Umit S. Bititci; Robert van der Meer
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Managing patient flow using time buffers

Roy Stratton; Alex Knight
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Service postponement: Translating manufacturing postponement to service operations

Biao Yang; Ying Yang; Sharon Williams
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Challenges in transforming manufacturing organisations into product‐service providers

Veronica Martinez; Marko Bastl; Jennifer Kingston; Stephen Evans
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Guest editorial

Transferring best practices between the manufacturing and service sectors (including invited contributions from the 16th EUROMA Conference) – Part 2

Michel Leseure
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