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Keywords: Customer-service robot acceptance
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Journal Articles
“I am served by a Robot!”: internal antecedents of customer acceptance of robotic hotel-service agents
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Journal of Organizational Change Management (2024) 37 (7): 1427–1445.
Published: 20 August 2024
... model (iTAM) Service robot Customer technological self-efficacy Customer-service robot perceptions Customer-service robot acceptance AI, robotics, and automation's growth has notably reshaped business, employee, and client interactions, especially in service sectors (Wirtz et al...
