... vision. Policy deployment or hoshin kanri (Jolayemi, 2008), Six Sigma (Aboelmaged, 2010), total quality management (Spencer, 1994) or lean production (Alves et al., 2012) are just a number of many different change management programs for cascading strategies into activities in order to involve...

... and evolution of the quality management paradigm, including the resistance of the academic community to it. This evolution was not typical of a traditional organizational research issue in two ways. First, quality programme research occurred outside areas familiar to the organizational behaviour researcher...