... Accountability STS Bureaucracy Digitization of service and work processes is profoundly changing public sector organizations across the western world. From government administrations’ electronic handling of vast amounts of paperwork and digital communication with citizens to the introduction of robots...

.... The confluence of management interest in organization change and in new technology has excited the global industrial community, but it has also disappointed in delivering on its promise. Sociotechnical systems (STS) design combines user‐involvement in design with structural change and the effective use...