... on the specifics of change using a systems thinking tool known as the current reality tree (CRT). Design/methodology/approach This study illustrates the use of a systems-thinking methodology to achieve consensus among stakeholders on “what is the real problem?” when envisioning a change. The authors illustrate...

...Durba Banerjee; Harshal Lowalekar Purpose This study describes in detail an application of the Theory of Constraints (TOC)-based systems thinking approach towards clear and effective communication in a change management exercise. The same is achieved through the example of a large defence...