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Purpose

The aim of this study was to evaluate the role of qualitative demand factors in companies' pricing decisions.

Design/methodology/approach

An empirical study was carried out, interviewing price managers in a selection of 74 companies from Andalusia (Spain).

Findings

It has been observed that qualitative aspects play a secondary role in pricing decisions. There are two main reasons: quantitative information is easier to obtain, use and interpret than qualitative information; and most companies, and in particular smaller ones, have no budget available for qualitative market studies.

Research limitations/implications

The empirical research is based on a sample of companies in the food sector. This opens several lines of future research: to diversify the areas of activity participating in the study; to include other company characteristics in the analysis; and to design operative methods for incorporating qualitative demand factors into pricing decisions.

Originality/value

The relevance of this study lies in the strong influence that can be exerted over consumers' purchasing decisions by qualitative aspects of demand.

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